At NYC Biker Jackets, we stand behind the quality of our premium leather jackets. We want you to be completely satisfied with your purchase, which is why we offer a straightforward return and exchange policy.

30-Day Return Policy

We provide a 30-day return window, meaning you have 30 days after receiving your NYC Biker Jacket to request a return.

Return Eligibility Requirements

To qualify for a return, your jacket must:

  • Be in the same condition as when you received it
  • Be unworn and unused
  • Have all original tags attached
  • Be in its original packaging
  • Include the receipt or proof of purchase

How to Initiate a Return

  1. Contact our customer service team at info@nycbikerjackets.com to start the return process
  2. Include your order number and reason for return in your email
  3. Wait for confirmation and return instructions from our team

Return Address:
 NYC Biker Jackets Returns
 4363 Dina Ct
 Cypress, CA 90630
 USA

Important: Items sent back without first requesting a return authorization will not be accepted. Please always contact us before sending any item back.

Damaged or Incorrect Items

We take pride in our quality control, but if there’s an issue:

  • Inspect your leather jacket immediately upon receipt
  • Contact us at info@nycbikerjackets.com right away if the item is defective, damaged, or incorrect
  • Include photos of the issue when possible to help us evaluate and resolve the situation quickly
  • Our team will work with you to make it right

Exchange Process

For the fastest service, we recommend:

  1. Return your current item following our return procedure
  2. Once the return is accepted, place a new order for the desired item
  3. This approach ensures you receive your preferred jacket as quickly as possible

Refund Process

Once we receive your return:

  1. Our team will inspect the item within 3 business days
  2. We’ll notify you whether your return is approved or declined
  3. Approved refunds will be processed automatically to your original payment method
  4. Refunds typically appear in your account within 10 business days
  5. Please note that your bank or credit card company may require additional processing time

Questions About Returns?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: info@nycbikerjackets.com
 Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
 Response Time: Within 24 business hours

At NYC Biker Jackets, we’re committed to your complete satisfaction and will work with you to ensure you’re happy with your authentic New York leather jacket purchase.