Our Commitment

At NYC Biker Jackets, we understand that circumstances change. Our order cancellation policy is designed to balance your needs with our production processes, ensuring transparency and fairness throughout your shopping experience.

Cancellation Timeframes & Terms

We’ve established a structured cancellation policy that reflects our commitment to customer service while acknowledging the resources invested in fulfilling your order:

Within 24 Hours of Order Confirmation

  • Full refund with no cancellation fee
  • Must be requested within 24 hours of receiving your order confirmation email
  • Fastest and most straightforward cancellation option

Between 24-48 Hours After Order Confirmation

  • 65% refund of your total order amount
  • 35% cancellation fee applies to cover processing and administrative costs
  • Confirmation will be sent once cancellation is processed

Between 48 Hours – 5 Days After Order Confirmation

  • 50% refund of your total order amount
  • 50% cancellation fee applies as materials and production processes have been initiated
  • Confirmation will be sent once cancellation is processed

After 5 Days of Order Confirmation

  • Orders cannot be cancelled after this period
  • Production is fully underway at this stage
  • However, our 30-day return policy remains available after receiving your item

How to Request a Cancellation

To initiate an order cancellation, please contact our customer service team through one of these official channels:

  • Email: info@nycbikerjackets.com (preferred method)
  • Phone: [Your Phone Number]
  • Live Chat: Available on our website during business hours

Required Information:

  • Your full name
  • Order number
  • Reason for cancellation (helps us improve our service)

Shipped Orders

Please note that once your NYC Biker Jacket has been shipped:

  • Cancellation is no longer possible
  • Our comprehensive 30-day return policy becomes available instead
  • You will need to receive the product and then initiate a return
  • Full return instructions will be provided upon request

Refund Processing

When a cancellation is approved:

  • Refunds will be processed within 5-7 business days
  • Funds will be returned to the original payment method
  • Confirmation email will be sent once the refund is processed
  • Your financial institution may require additional processing time

Questions?

If you have any questions about our cancellation policy or need assistance with a specific order, please don’t hesitate to contact our customer service team at info@nycbikerjackets.com. We’re committed to providing exceptional service throughout your experience with NYC Biker Jackets.